First Due

First Due integration is performed using a CAD Alert Web Hook; when an incident is updated, the Web Hook receives the information about the incident and makes a decision to create a report based on the clear times of your department's units as well as the existence of another report with the same "Dispatch Number".

Setup

Under Web Hooks in CAD Alert, you'll see a list of your existing Web Hooks.  To enable the First Due integration, there will need to be one with the following URL:

• https://cadalerthooks.com/firstdue/YOUR_DEPARTMENT_CODE/cad-hook?secret=YOUR_DEPARTMENT_SECRET

Here, "YOUR_DEPARTMENT_CODE" refers to the department code that you use to access CAD Alert (for example, YOUR_DEPARTMENT_CODE.cadalert.com), and "YOUR_DEPARTMENT_SECRET" is the secret token that was initially present on the Web Hook when the First Due integration was first set up.  If you accidentally delete the Web Hook or your secret was compromised, you can always contact us to recreate it.

When "enabled", new reports will be created for each cleared incident.  When disabled, no new reports will be created.

Administration and Troubleshooting

From time to time, the dispatch system will make a mistake (perhaps they don't send a clear time for all of your units).  When this happens, you'll want to use the administrative UI for the hook.

You can access the UI at the following URL:

• https://cadalerthooks.com/firstdue/YOUR_DEPARTMENT_CODE/ui/

You'll need to sign in with your CAD Alert account credentials.

There is one main main action:

• Create report

"Create report"

This allows you to force report creation for a recent (within the past 7 days) incident.

Required inputs:

• Incident number; this is the incident number.  It can be the full incident number or an abbreviated version.

Options:

• Pretend; enable this to only "pretend" to create the report.  No report will actually be created.

• Exact ID; when specified, the incident number is not parsed; instead, it is passed directly to CAD Alert.  This can be helpful if an EMS and fire call have the same incident number.

• Ignore "not cleared" errors; when specified, the report will be created even if all of your department's units do not have a clear time yet.

• Ignore "scratch" errors; when specified, the report will be created even if none of your department's units had en-route or arrival times.

• Override incident number; this creates a report with the given incident number.  This is helpful for testing report creation and verifying that all settings are correct without having to wait for a new incident to occur.

To execute the action, click on "Make it happen".  Afterward, the result of the action will be printed below it.